At SE CPA Professional Corporation, we take pride in providing precise, ethical, and transparent accounting and tax services. Our Refund Policy outlines the terms under which a client may request a refund for professional fees, ensuring fairness while upholding the standards of the accounting profession.
SE CPA Professional Corporation provides professional accounting, bookkeeping, and tax advisory services, which involve specialized expertise, personalized consultation, and time-based work. Because our services are not physical products and are often customized to each client’s financial situation, refunds are evaluated on a case-by-case basis.
Once professional work has commenced, certain services are non-refundable, including but not limited to:
These fees compensate for professional time and expertise already invested.
Refunds may be considered only under specific circumstances such as:
All refund requests must be submitted in writing within 10 business days of the invoice date or service completion, whichever is earlier.
Upon receiving a refund request, SE CPA will:
If the refund is approved, we will process it within 10–15 business days using the same payment method used for the original transaction. Administrative or processing fees may apply depending on payment channels used.
If a project or engagement was partially completed, SE CPA may issue a pro-rated refund for unrendered portions of the service, after deducting applicable professional time, administrative fees, and expenses incurred.
Clients may cancel a scheduled service or engagement before work has begun by providing written notice. If the engagement has already started, the client will be responsible for paying fees proportionate to the work performed up to the date of cancellation.
For ongoing or retainer-based services, a minimum 30-day written notice is required to terminate the agreement.
If a payment was made through an online payment gateway or credit card processor, transaction fees charged by the processor may be non-refundable. SE CPA Professional Corporation is not responsible for delays caused by external banking or payment institutions.
If a client is dissatisfied with the outcome of a refund request or believes an error was made in billing, they may contact our office for review. We strive to resolve all disputes fairly, in good faith, and in accordance with Canadian consumer protection laws and CPA Ontario professional ethics.
All refund-related correspondence is handled confidentially. Client data used to verify claims will be securely managed in accordance with our Privacy Policy and the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Refund Policy is governed by the laws of the Province of Ontario and applicable federal laws of Canada. Any disputes arising under this policy shall be handled within the jurisdiction of Ontario courts.
SE CPA Professional Corporation
Phone: +1 (416) 994-1073
Email: info@secpapc.com
Website: www.secpapc.com
Mailing Address: #803, 100 Allstate Pkwy, Markham, L3R 6H3, Canada